F.A.Q.


 

    Does Strapped by Nicole perry ship internationally? 

    • Yes a flat rate of $15.75 shipping is available and international free shipping is available over orders of $75.00 or more.  

    Can I change my shipping address?

    • If you accidentally entered the wrong address at checkout please send us an email to strappedjewelry@gmail.com ASAP to get it corrected before your package is sent out. If your package was already sent out, please send an email to strappedjewelry@gmail.com to arrange a reshipment. A fee will be charged at the shopper's expense to cover the cost of shipping and some items may have to be repurchased. Please double check addresses before checking out. 

    When will my order be shipped?

    • Please allow up to 4 days (as all items are handmade to order) after your order date for your order to be made and shipped out, depends on volume of orders shipping out. 

    When can I expect my order?

    • After the processing time, which can take up to 4 days, shipping speeds vary. Shipping in the U.S. can take anywhere between 3-7 days, and international shipping 5-20 days.

    My tracking hasn't updated in a couple of days, what now?

    • If you are a U.S. customer and your tracking information does not update for more than 5 days, please give USPS a phone call at 1(800)-275-8777 and provide them with your tracking number. USPS will be able to help you get the package back into transit. 

    Can I return or exchange my order?

    • unfortunately all items are handmade to order for you so exchanges and returns are not available. 

    My item arrived damaged, can I get a new one? 

    • If your item was damaged during shipment, please send an email to strappedjewelry@gmail.com within 7 days of arrival to arrange a reshipment. A fee will NOT be charged for the reshipment of a prematurely damaged product.